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Front Features and Benefits
Front.com is a shared inbox software that centralizes customer communications. It targets teams looking for both internal and external communication. The platform delivers enhanced customer support and a streamlined workflow. Here are some of the key features and benefits:
- Real-time collaboration: Front enhances team collaboration by allowing edits and comments on email threads in real-time, reducing the clutter of back-and-forths.
- Shared Inboxes: With Front, team members can manage a shared email inbox, ensuring no customer query goes unanswered or overlooked.
- Integration Prowess: Front offers robust API integrations, enabling connections with tools like Slack and CRM platforms, and enhancing overall workflow and customer relationships.
- Unified inbox: Front provides a unified inbox that brings together all your communication channels in one place.
- Auto reminders and Auto responders: These features help to manage tasks and respond to customers in a timely manner.
- Multi-channel management: Front allows teams to work collaboratively, manage workflows, and have transparency across all external communications. Its key features include email, SMS, social media, live chat, phone, and third-party app integrations.
- Real-time analytics: Front provides real-time analytics to help you track and improve your team's performance.
These features make Front a powerful tool for teams aiming to boost their customer support efficiency and streamline team collaboration. It effectively merges the best features of tools like Slack with the functionalities of Gmail or Outlook. This combination ensures that customer support reps can cohesively work together, harnessing the power of real-time edits, templates, and a streamlined inbox to improve overall customer success. However, businesses heavily reliant on social media might need to consider supplemental tools.
Front Pricing
Front.com offers four pricing plans:
- Starter Plan: Real-time collaboration to resolve customer service inquiries. This plan costs $19 USD/seat/month and is billed annually, up to 10 seats.
- Growth Plan: No-code automation and reporting to streamline support processes. This plan costs $59 USD/seat/month and is billed annually, with no seat minimum.
- Scale Plan: Total workflow flexibility and advanced user management. This plan costs $99 USD/seat/month and is billed annually, with a 2 seat minimum.
- Premier Plan: Professional services and partnership to meet enterprise needs.
Each plan unlocks a different set of productivity features to help teams work more effectively together. The pricing structure is designed to cater to different team sizes and needs.
Payment Method
Front.com offers two options for billing frequencies — monthly or yearly. Both plans require payment upfront, and yearly plans offer additional savings. Customers can manage their billing and invoices through the self-serve billing center, where they can view their plan or payment details, manage licenses, and view their invoices. If this is not the "front" being referred to, please provide more specific information.
Front FAQs
How To Open A Front Account?
To open an account on Front.com, follow these steps:
- Open Front.com.
- Click Sign in with Google or Sign in with Office 365.
- A list of accounts will appear. Select the one to use for signing up with Front. This will be the account associated with Front.
- Allow Front access to the account.
- Walk through a few onboarding screens to start setting up Front. An individual inbox and channel will automatically be created with the login email address to streamline the account setup process.
Alternatively, an account can be created with an email and password:
- Open Front.com.
- Click Sign up for free.
- Fill out the form with a work email and password, as well as a phone number.
- Verify the email by typing in the six-digit confirmation code.
- Walk through the onboarding screens to continue to Front.
For companies using Single Sign-On (SSO), the sign-in method is set up by the company to standardize the login for all tools the company uses. More about the setup can be learned from the company's IT team.
If the password is forgotten, it can be reset directly in Google or Microsoft for Google or Microsoft login, on the login screen for Front email and password, or directly in the SSO provider for SSO.
To change the Front login email, follow the steps in the help center article to change the login email. For changing the login if OAuth is used, the Support team can be contacted to disable the OAuth binding in order to allow changing the login email.
If this is not the "front" being referred to, please provide more specific information.
Front Return Policy?
Frontgate, a company that could be referred to as "front", has a 90-day return policy. If unsatisfied with an order, it can be returned within this period for a replacement or refund, excluding Shipping and Handling fees. Returned items must be in their original packaging and in the condition they were received. Defective items can be replaced for up to a full year from the date of purchase. All damages or defects must be clearly communicated to customer service. After review, an exchange, merchandise credit, or refund will be provided. Special policies apply to Holiday and personalized merchandise.
To return a product, a self-service online return can be started or customer service can be called for assistance. For Truck-shipped products, customer service must be called. A self-service online return allows printing of a Return Label and use of the pre-paid UPS Return Service. After completing the online return, the package can be taken to a UPS location. If assistance is needed with the return, Frontgate Customer Service can be contacted.
For Truck & In-Home Returns, customer service must be called within 7 days to arrange for a return or an exchange. Any damage or defects must be clearly communicated. Shipping and processing charges are non-refundable and a minimum return pick-up fee will apply. Once the items have been picked up by the carrier, it can take 2-3 weeks for the item to arrive at the warehouse, and the return to be processed.
Frontgate Christmas Trees come with a limited three-year warranty. This covers factory installed lights, frames, and foliage. Warranty does not include decorative elements such as ornaments, sprays, ribbons, or other accent items. Lighting issues can frequently be resolved with simple troubleshooting tactics. The warranty does not cover burned out bulbs or products that are damaged due to misuse or neglect or intentionally altered.
If this is not the "front" you were referring to, please provide more specific information.
Front Alternatives
Here are some alternatives to Front.com:
- Trengo
- Freshdesk
- Zendesk Support Suite
- Intercom
- Help Scout
- Helpwise
- Zoho Desk
- HubSpot Service Hub
- Hiver
- Kayako
Each of these platforms offers unique features and benefits. Some are optimized for quick response, while others offer extensive integrations or superior analytics. Depending on specific needs, one of these could be a suitable alternative to Front.com. If this is not the "front" being referred to, please provide more specific information.